Our Story

New Call was born in 2010 when our CEO Nigel Eastwood bought
the UK retail assets of US parent company PTGi.
New Call is now a leading global internet provider.


New Call is growing fast, focusing on expanding its international operations through targeted acquisitions. The company is leading the way in connecting users across the emerging markets through the roll out of free Wi-Fi hotspots, fixed-line broadband, messaging services, mobile ads and financial technology domains built on a big data platform.


New Call acquires Indian technology brand Nimbuzz along with wholesale provider WaveCrest. Fuel Broadband, previously known as Primus Saver, is launched. Fuel Broadband reflects the company’s ethos of honesty, simplicity and transparency.


New Call attracts significant backing from entrepreneur, investor and emerging markets expert Dr. Jerome Booth. Dr Jerome Booth, who was head of research at fund manager Ashmore, becomes chairman of New Call.

Primus Saver brand rolls out superfast fibre broadband to its residential customers at value prices.


As part of its continued investment in the UK and the Lancashire region, New Call launches its own business academy. The New Call Academy, a New Call and Burnley College initiative, gives school leavers the opportunity to gain on-the-job training resulting in an NVQ.

Less than one year after the launch of the New Call Academy, the first graduates are congratulated by New Call with the offer of permanent jobs.


New Call announces plans to move its Indian call centre function based in Mumbai, back to the UK. The chosen location for the new call centre is Nelson, near Burnley, Lancashire.

New Call acquires Value Call assets from TalkTalk Telecom Group Plc. These include international instant dial services trading under the brands Just Dial, Rate Buster and Topup2talk. This new acquisition generates revenue of £3.8 million.


New Call acquires retail assets of Primus Telecommunications UK Ltd. The acquisition sees the creation of a diverse and agile company better equipped to serve its customer base and expand internationally.