New Call Telecom has announced its plans to move its Indian call centre operation currently based in Mumbai back to the UK. The chosen location for the new call centre is Burnley, Lancashire.
New Call Telecom has expressed a commitment to its UK operations and customer base since it purchased the retail assets of Primus Telecommunications UK back in Oct 2010. Moving the call centre from Mumbai to Burnley is part of this overall strategy.
While New Call does not expect to incur significant cost savings from the move, the combination of improved customer experience and committed local staff with the current business climate of increasing costs in India and a depressed market in the UK has informed the decision to bring call centre operations back to the UK.
New Call Telecom’s CEO Nigel Eastwood says: “Having been born and raised in Burnley I am, of course, very familiar with the area and the people. I think this is a wonderful opportunity to help improve the local economy and ensure that our customers are receiving the best service we can give them. For us, good value very much includes good service.”
Further to the new Burnley call centre, New Call Telecom also plans to expand its Glasgow and London offices in the near future.
Notes for editors:
New Call Telecom is a young and dynamic telecoms provider owned and managed by an experienced team of UK telecoms specialists previously of Primus Telecommunication Ltd.
New Call Telecom provides telecommunication services in the UK under the Primus retail brands:
• Primus Saver (home phone, line rental, new line installations and broadband)
• Planet Talk (a range of discount international calling services)
• Primus Business (a complete portfolio of telecommunications solutions for business)
New Call Telecom acquired the retail assets of Primus Telecommunication Ltd. in October 2010 and will continue to run and cultivate the Primus services under the Primus brands with a strong focus on UK operations.
Tags: New Call Telecom